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Ticket Help

Need help getting your online ticket order downloaded???

First, check your email (including your SPAM folder) for a message from tickets@ with a subject “Your Off Sunset Festival order is now complete”

If you use an email address from or they are currently blocking our messages. You will need to whitelist our tickets@ address.  Here are some videos that may help:

If you cannot find the email confirmation message, please do the following:

  1. Go to the My Account Page –
  2. Click on “Lost your password?”
  3. Enter the email address that you used when you bought your tickets and click “reset password”
  4. Look in your email for a message from us with a password reset link
  5. Click the password reset link
  6. Enter and confirm your password
  7. Login using your email or username and password
  8. Click on “Orders”
  9. Click on your order number or the “view” button
  10. Scroll down to find your ticket download links